This Privacy Policy explains how TheDetailMediq LLC ("TheDetailMediq," "we," "us," or "our"), a mobile and by-appointment auto detailing business serving the Jackson, Mississippi metro, collects, uses, and protects information when you use our website (thedetailmediq.com), request a quote, or communicate with us by phone or text message.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information — your name, phone number, and (if provided) email address.
- Vehicle & service details — the make, model, year, and condition of your vehicle, the service you're interested in, and any notes or photos you send us to price a quote.
- Communications — the content of messages, calls, and texts between you and us.
- Website usage data — basic technical information such as device type and pages viewed, collected through standard analytics if enabled.
2. How We Use Your Information
- To prepare and send you a price quote for detailing services.
- To schedule, confirm, and service your appointment (mobile or at our studio).
- To communicate with you about your quote, booking, or service — including by text message.
- To send occasional offers or reminders, only where you have consented.
- To operate, maintain, and improve our website and services.
3. SMS / Text Messaging
When you submit our quote form or otherwise provide your mobile number and opt in, you consent to receive text messages from TheDetailMediq related to your quote, appointments, service updates, and occasional promotions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and messaging providers, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or reply HELP for help. Opting out of text messages will not affect your ability to reach us by phone.
4. How We Share Information
We do not sell, rent, or trade your personal information. We share information only in these limited cases:
- Service providers — trusted vendors who help us operate, such as our scheduling/CRM and messaging platforms, bound to protect your information.
- Legal requirements — where required by law, regulation, or valid legal process.
As stated above, text-messaging opt-in and consent data is never shared with third parties for their own marketing.
5. Data Retention & Security
We keep your information only as long as needed to provide our services and meet legal or business requirements, and we use reasonable safeguards to protect it. No method of transmission or storage is 100% secure.
6. Your Choices
- Opt out of texts anytime by replying STOP.
- Request access to, correction of, or deletion of your personal information by contacting us.
- Decline to provide information, though this may limit our ability to quote or service your vehicle.
7. Children's Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect information from them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted here, with an updated "Last updated" date.
9. Contact Us
Questions about this Privacy Policy or your information? Contact TheDetailMediq:
- Phone / Text: (601) 607-9994
- Service area: Jackson, Mississippi metro